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Intern - eCommerce Analytics & Sales Operations

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The Programme

Purpose & Overall Relevance for the Organization - To support the function and operations of the SEA eCommerce business (Singapore, Malaysia, Thailand, Philippines, Indonesia and Vietnam).

What You Will Do

Digital Analytics & Reporting - 50%:

  • Provide assistance on data collection, cleansing and report generation of eCom key KPIs, Sales performance or other performance reports.
  • Assist with the development of standard templates and reports for management.
  • Develop key insights for all internal & external stakeholders to drive additional growth opportunities.

Customer Service & ePayments - 40%:

  • Assist with collecting and sharing Knowledge Management articles with our CS.
  • Assist with the development and documentation of SOP/manual.
  • Review periodically the refunds processing with the eCom finance team.
  • Assist in reviewing training material for the agents.
  • Support in reviewing Customers’ feedback and NPS.

Admin Support - 10%:

  • Assist with presentations preparation.
  • eCom industry research of best practices.
  • Day to day administration support including, but not exclusive, PO creation and processing, meeting coordination and tracking.
  • Ad-hoc support as requested by the SEA eCom team member.

Required Skills and Abilities

  • Diploma / Degree in Business Administration, Sports Science or other related degree; MBA student a plus.
  • Exposure - Sports, Fashion.
  • Strong in Analytical thinking.
  • Good understanding of eCom Ops is a plus.
  • Experience in BI & Data visualization is a plus.
  • Outlook, Word, Excel, Powerpoint - Intermediate-Advanced.
  • Basic understanding of HTML/JS.
  • English - Advanced.
  • Other SEA languages are a plus.
Closing in 15 days
Closing in 15 days
  • Job type:Internships
  • Disciplines:

    Administration, Science

  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:10th Jun 2020, 6:00 pm


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