Operations Intern - Pandamerchant

The Programme

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We are also always looking at ways of enhancing the experience our partners have within the foodpanda space. 

Recently, foodpanda has launched a marketplace for vendors called pandamerchant, connecting suppliers to foodpanda vendors. 

We’re all about bringing on the smartest and most innovative folks as we continue to grow with an “all hands-on deck” environment and hire those who can thrive in a startup culture. This role will be based in Singapore and will be reporting to the Operations Manager. 

What You Will Do

• Handle day to day content-related tasks for suppliers and restaurant vendors both creations and updates within a given timeframe, with quality and accurate output.
• Liaise with operations team for process improvements, ad-hoc issue management and value-adding activities.
• Work closely with the Account Management Team and Sales Teams in performing the tasks mentioned above.
• Provide quality partner service-related support.
• Execute related ad-hoc tasks.
• Monitor, report and provide instructions and feedback to supplier/3PL partner regarding objective and subjective KPI.
• Lead negotiation with supplier and 3PL to ensure SLAs are being adhered to.
• Leverage data by analyzing and building key metrics to track, evaluate and provide strategic feedback to drive team success and productivity.
• Proactively identify and address process breakpoints and capitalize on process improvement opportunities. 

Required Skills and Abilities

• Degree in Business, Operation, Engineering. 
• High attention to detail, critical and great focus.
• Structured mindset, able to prioritize and execute tasks, and streamline processes.
• Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE).
• Ability to interact with various systems and tools (training will be provided).
• Knowledge in the use of Salesforce and Shopify are preferred.
• Positive attitude, collaborative, fast-learner and a great team player.