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Off-Cycle Digital Front Office Transformation

The Programme 

PwC SEAC’s Front Office Transformation (FOT) practice works with clients to provide unparalleled industry insight, functional and business expertise to help them re-imagine and deliver the ideal Customer Experience. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality.  
 
Our FOT practice spans the whole range of clients’ Customer & Digital Transformation related needs, ranging from strategy through business model design to execution. As a part of our practice, you will help our clients have the appropriate business model, which includes aligning strategy, data, people, process and technology for the digital age. 
 
The FOT practice has worked with some of the biggest Asian and global brands across industries to deliver differentiated experiences and positive commercial impact. Our FOT practice is also a Centre of Excellence, through which we publish and deliver thought leadership and best practices on Customer Experience and Digital Strategy. 
 
We are seeking to add to our growing team, someone who can work collaboratively across multiple teams, to deliver FOT work for clients across South East Asia and beyond. Our focus areas include Customer & Digital Transformation Strategy, Customer Segmentation, Human Centered Experience & Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration & Distribution Effectiveness, Service & Engagement Transformation, Voice of the Customer/ Customer Experience Measurement 

Required Skills and Abilities 

  • Penultimate year university students in good standing from reputable local and overseas schools 
  • Excellent academic and co-curricular achievement record 
  • A results-oriented self starter who can work in teams, is resourceful, is willing to think laterally and out of the box 
  • Ability to work independently and effectively under pressure, and be highly adaptable in a dynamic environment 
  • Excellent analytical and communication skills 
  • Familiarity with Microsoft office 
  • Economics, business, and psychology majors are preferred but students with other degrees are also welcome to apply 
  • Fluency in other languages is an added benefit 
  • Interest or experience with the customer focus areas (customer & digital transformation strategy, customer segmentation, human centered experience  journey design, channel strategy & design, pricing & profitability, marketing strategy, sales acceleration & distribution effectiveness, service & engagement transformation, voice of the customer/ customer experience measurement) 
  • Passionate to help businesses re-imagine and deliver the ideal customer experience  
     
     
     
     
      
      
     
     
     
     
     
     
     
Closed 3 months ago
Closed 3 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Business and Commerce, Economics, Psychology and

    ...
  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:5th Sep 2021, 6:00 pm

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