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Regional Operations (Data Analytics) Intern

The Programme 

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. 

What you will do 

  • Analyze and monitor operational KPIs across the region (including logistics, payment, customer satisfaction, listing, etc) 
  • Conduct root cause analysis when operational performance fluctuates. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation 
  • Give feedback to local ops teams about their operational performance, analysis of most common issues and development of next steps to solve them 
  • Understand the current systems’ capabilities and limitations, continuous improvement for systems and processes 
  • Provide feedback to and working with other departments to improve overall operations efficiency
  • Streamline and standardize Operations SOP   

Required Skills and Abilities 

  • Currently pursuing a degree in Business, Engineering, Supply Chain management or relevant disciplines 
  • Excellent communication skills (written and verbal) 
  • High energy, self-motivation & ability to thrive in a fast-paced start-up environment 
  • Excellent ability to work in a regional team 
  • Project management skills 
  • Good knowledge in Python, SQL 
  • Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines 
  • Result-driven & customer-focused attitude 
Closed 7 months ago
Closed 7 months ago
  • Job type:Internships
  • Disciplines:

    Business and Commerce, Engineering, Logistics and

    ...
  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:13th Mar 2021, 6:00 pm

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